Warranty Information

warranty

Equipment manufactured or distributed by Chem Oil Products is guaranteed to be free from defects in material and workmanship for one year from the date of purchase. The obligation under this warranty, statutory or otherwise, is limited to a new or remanufactured parts free of charge. The warranty does not apply to damage resulting from accident, alteration, misuse, abuse or abnormally corrosive or abrasive fluids.

This warranty does not obligate Chem Oil Products to bear the cost of labor or transportation charges in connection with the replacement or repair of defective parts; nor shall it apply to any piece of Chem Oil Products equipment upon which repairs or alteration have been made unless authorized by Chem Oil Products.

return policy

1.

ALL returns for whatever reason must be first called in to the Quality Control Manager for a return authorization number. No returns will be accepted without this number.

2.

Prompt attention will be given to your return. Please wait for our contact. Debit memos will not be honored.

3.

Product to be repaired will be done so within one week of receipt. We will then ship the repaired product out at no charge. Please do not bill us for the freight back to us, as this is not covered in our warranty. We will pick up the freight back to you on items covered under the conditions of our warranty.

4.

A 25% restocking fee will be charged on products that are returned for credit . All returned products must be in new and usable condition.

5.

All returns must be made no later than 30 days after the date received.